Frequently Asked Questions
Everything you need to know about shopping with Childsplay Clothing.
How can I be sure the items are authentic?
At Childsplay Clothing, we guarantee 100% authenticity. We work directly with the world's leading luxury designers and authorized distributors to ensure every piece in our collection is genuine and of the highest quality.
What are your shipping options and delivery times?
We offer worldwide express shipping. Orders are typically processed within 24 hours. Delivery times vary by location: UK orders usually arrive within 1-2 working days, while international shipping typically takes 3-5 working days.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be returned in their original condition, unworn, with all designer tags and security seals still attached.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For added flexibility, we also support PayPal, Apple Pay, and 'Buy Now, Pay Later' services like Klarna and ClearPay.
How do I choose the right size for my child?
Each product page features a detailed size guide to help you find the perfect fit. Since luxury brands can vary in their sizing, we provide age-based recommendations and specific measurements where possible.
Will I have to pay customs duties or import taxes?
For customers in the UK, VAT is included. For international orders, customs duties and taxes may be applied by your local customs office. We recommend checking your local regulations before placing an order.